Troubleshooting is a form of problem solving, often applied to repair failed products or processes. It is a logical, systematic search for the source of a problem so that it can be solved, and so the product or process can be made operational again. Troubleshooting is needed to develop and maintain complex systems where the symptoms of a problem can have many possible causes. Troubleshooting is used in many fields such as engineering, system administration, electronics, automotive repair, and diagnostic medicine.
Tractable and Intractable
5 common computer problem:
1. blue screen of death (3soD)
2.missing DLL file
3.Application that wont install
4.application runs slowly
5. abnormal application behavior
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